Shipping and handling
Standard Delivery Charges are based on the value of your order as follows.*** VAT is charged on the delivery if your order contains an item subject to VAT. Books and maps are zero rated for VAT and the delivery charge does not contain VAT for these items. VAT will however be charged for delivery if your order includes an item which is fully VAT rated (such as a globe or personalised jigsaw).

If you leave delivery instructions with your order please note that most orders for wall maps & globes and other products too large for delivery by standard post are despatched by carrier and cannot be delivered without a signature but a card will be left if you are not in. Alternatively delivery can be made to a neighbour or a work address.

Standard Delivery is by 1st Class Post or carrier, depending on the product being ordered.

£10 & under = £2.95
£11 - £20 = £3.95
£21 - £30 = £4.95
£31 - £40 = £5.95
Above £40 Post Free
(Standard shipping to GB mainland address, excludes bespoke mapping & large products going by carrier to Highlands & Islands & Off-Shore).

***Please note that our "Design Your Own Map!" service & all Bespoke Maps have entirely separate shipping costs and cannot be combined with orders from our main web site.

Delivery Times
Delivery times for standard products depends on stock availability. Most products are sent out the same day for delivery to a UK address in 1-3 days. If you need something by a specific date please phone. Personalised products are around 7 working days and some framed maps are 1-2 weeks during busy periods. A next-day service is also available for many standard products. Note that we cannot guarantee a specified delivery day, all delivery dates are approximate.* If a delivery needs to be signed for and you are not usually at home we can easily deliver most products to your work address or a neighbour. (*Please make special allowances with Personalised Products for very busy times such as Christmas etc. These are made by one company for numerous retailers throughout the UK and if there is an unexpected large volume of orders for personalised products delivery will take much longer than usual. Please order as far in advance of your required date as you can to avoid disappointment - it makes life easier for everyone! It will also be a great help to let us know at the time of ordering if you have a required delivery date - we may then be able to prioritise your order if necessary during busy periods. Thanks!).

Urgent Orders for Standard Products to a UK address
Next-Day Delivery = £10.00

Please telephone if you have a next-day order requirement. These cannot be ordered in the usual way as many products are not available for this delivery method, eg Personalised Products, Foreign Raised Relief Maps, Framed Maps or Globes. The delivery time listed with the product details applies for these items and cannot be changed.

Orders for Next-Day delivery must be received by 12.00 noon Monday-Friday. Next-Day orders received on a Friday will be delivered on Monday. (The last time for receiving Next-Day orders may be changed on certain days for operational reasons). Items shipped by next-day carrier are delivered from 9.00 am to close of business Monday-Friday. In-stock items ordered over a weekend or a UK Bank Holiday are shipped on the next working day.

Please email us if you would like an order sent to a BFPO address. The current shipping price is £18.38 for a standard sized rolled wall map. We can give you a quote for your specific requirements.

The prices below are for standard air-mail for small to medium packages. Delivery by airmail* is approximately three days to Europe. (*Please see extra charges below for large products & wall maps).

Under £ 10 = £ 3.50
£10 - £ 20 = £ 4.50
£20 - £ 30 = £ 6.50
£30 - £ 40 = £ 8.00
£40 - £ 50 = £ 10.50
£50 - £ 60 = £ 13.95
£60 - £ 70 = £ 14.95
£70 - £ 80 = £ 15.95
£80 - £ 90 = £ 16.95
Above £ 90 = at cost (the shopping basket will show £50 but we will email you a quote for the shipping before despatch).

Rest of the World (Includes North America)
The prices below are for standard air-mail for small to medium packages. Delivery by airmail* is approximately five days to most worldwide destinations. (*Please see extra charges below for large products & wall maps).

Under £ 10 = £ 6.70
£10 - £ 20 = £ 8.70
£20 - £ 30 = £ 10.70
£30 - £ 40 = £ 12.70
£40 - £ 50 = £ 14.70
£50 - £ 60 = £ 16.70
£60 - £ 70 = £ 18.70
£70 - £ 80 = £ 20.70
£80 - £ 90 = £ 22.70
Above £ 90 = at cost (the shopping basket will show £50 but we will email you a quote for the shipping before despatch).

Large Products and Wall Maps
Many of the wall maps have to be sent by carrier overseas either because they are too long for airmail or the supplier who despatches your order will only use a carrier. The shopping basket charge for shipping is based on the standard airmail price which is incorrect in these circumstances. Upon receiving your order we will email you a quote for despatch by carrier. We will not despatch your order until you have agreed the new shipping charge by carrier. We use different carriers, but the following postcodes are usually regarded as Highlands and Islands and subject to higher delivery rates if your order is being sent by carrier: All AB, DD7-11; FK17-22; G83; HS; IM; IV; KA27-KA28; KW; PA20-50; PA60-78; PH17 - PH44; ZE This list is subject to change at any time, and may not cover all the carriers we deal with.

Framed Maps and Globes etc
Owing to the risk of damage, we do not ship globes, framed maps and raised relief wall maps, and certain desk mats, to countries outside mainland Great Britain.

Out of Stock Items
If an item is on the web site it does not guarantee that it is currently in stock. Because stocks are held in different warehouses quantities in stock cannot be shown on the web site.

If we cannot fulfill your order immediately we will usually give you an estimated delivery date within 48 hours (Monday to Friday). Please phone us if you need availability information more urgently.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Vat Invoices
You will receive a VAT invoice by email usually within 24 hours after placing your order.

Order Cancellations
You can cancel your order** at any time before the order is placed with one of our suppliers.

(**Please note that Bespoke map orders, ie maps made specially for a customer cannot be cancelled or the maps returned unless the map is faulty. We supply full information to the customer about these maps before the order is placed with our supplier and no order is placed until the format has been agreed with the customer).

Returns Policy
See Returns Policy under Terms and Conditions at the bottom of each web page.