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Faulty and Damaged Goods
Terms and Conditions
We must be notified of damaged goods or discrepancies within 10 days of receipt and we will arrange return or replacement at our expense.
Faulty goods can be returned within any reasonable time. Please contact us as soon as the fault is identified and we will advise you of the procedure for your product.
In the event of your order arriving with the packaging clearly damaged please do not accept delivery from the carrier until you have inspected your order. If the product you ordered is damaged please refuse delivery and report this to us. Sometimes products are damaged although the outside packaging looks OK. Please open your parcel as soon as possible, we must be notified of damaged goods or discrepancies within 2 days of receipt. Please contact us before returning any product.
We need to be advised of non-delivery within 7 days of the expected delivery time.
In the rare event that your order is lost in the post it will be replaced as soon as possible at our expense (subject to available stocks) or a full refund will be arranged.
Please note that no refunds or replacements can be made unless a claim is made within a reasonable time following despatch.
Product not required
If your order is not up to your expectations you may return your purchase for a refund within 10 days of receipt. (Except digital and downloadable maps, cd-products which have been opened, personalised, bespoke and customised products (including our design-your-own-map service) which have been specially made for the customer and are not returnable. Please note that all framed maps are customised products and individually made for each customer and also not returnable). For a refund, the non-faulty product must be returned in mint, unused condition. Non-faulty goods not required by the customer are returned at the customer's expense and risk. Please ensure you send all returns by recorded delivery or a carrier with sufficient insurance to cover in case of damage in transit.
CD-ROMs and digital products are not supplied on a trial basis and we cannot accept returns of non-faulty CD-ROM or digital products unless the package is unopened and the software seal is intact.
Orders paid for by credit card will have a refund made to the credit card. (Our postage charges will not be refunded on non-faulty goods).
Many items are sent direct from our suppliers so please contact us before sending your item back so we can give you the correct returns address for your product.